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Frequently Asked Questions

Just some of our popular questions

Here are just a selection of questions that are quite often asked by our customers. Please let us know if there is a question that you would like an answer to that isn’t listed.

AV & IT

Frequently Asked Questions about AV and IT
  • What services do you offer?
    We offer AV integration for indoor & outdoor spaces, either on a rental basis or sale for the uk, Europe and globally.
  • What is an Official / Preferred supplier?
    An official / preferred supplier are the contractor chosen by the organiser to look after all Audio Visual requirements for the show.
  • What is a service charge?
    Our full service covers pre-show administration, delivery to your booth, full installation, case storage, daily switch on & off, dismantle & pack up. Technical assistance on site is available 09:00 – 18:00 daily.
  • Is there a restriction to length of hire?
    Our aim to provide the best solution for the length of hire required. Your dedicated account manager will work with you to assess whether it is a rental or a sale project. We provide anything from a one day hire to a 2 year roadshow.
  • What is a damage waiver?
    Covers against damage and theft, see our T&C’s (Does NOT include tablets). We’re happy to remove this providing you can send us your insurance details covering our equipment whilst onsite.
  • Do you offer permanent installs?
    Yes, please get in contact to discuss your requirements (Case Studies available on request).
  • What equipment do you stock?
    We have a large inventory of equipment, with 55,000 items ranging from PA systems, interactive large format displays and everything in between.
  • What LED do you offer?
    We offer a wide range of LED from our Ultra high def 1.5mm, 2.6mm and through to 3.9mm which is perfect for LED banners. This is not limited to indoor alone as we can supply a range of outdoor LED.
  • What do your rental screens come with?
    All of our screens come with wall brackets and a 2 metre HDMI cable. You will need to hire a laptop or media player to display your own content if you do not already have one.
  • Can I mount my screen onto any wall?
    As long as you have a reinforced wall we can mount the screen to it. If this is at an exhibition hall please check with your stand contractor.

Have another question?

Get in touch with an AV & IT expert

Virtual and Hybrid Events

Frequently Asked Questions about Virtual and Hybrid Events
  • What is a webinar?
    A webinar is a seminar presented in an online format. It allows brands and business to connect with their users and customers in a digital world and share their message and information online.
  • How do I host a Virtual Event?
    Virtual Events run in a similar to a Live TV broadcast. In most circumstances they require presenters, a host, an audience and an identity. DBpixelhouse work closely with our customers to take the stresses of hosting a Virtual Event away to create an enjoyable and memorable online experience for their users.
  • Can my Virtual Event be run remotely?
    Absolutely. One of the many benefits to a Virtual Event is that both the participants and audience can attend in a completely remote environment without even needing to leave their own home.
  • Are there venues that I can host my virtual event at?
    Yes. DBpixelhouse has a fully functioning studio set up in which we can host your virtual event. We provide all the equipment needed to successfully deliver your event and our team of dedicated and skilled technicians can bring the event to you at a venue of your choice.
  • How do I plan a Virtual Event?
    Planning is the most important part of any Virtual Event. Your event will have a dedicated team that work closely with you to plan every detail of your event ensuring the highest quality final product.
  • What are the risks involved with doing a Live Virtual Event?
    As with any Live Event there are risks involved. DBpixelhouse work hard to mitigate as much risk as possible. There are lots of options to remove certain risks for your event. Pre-recording of footage is a great way to minimise any unforeseen problems and enables you to have a very polished final product.
  • My presenters are nervous for the Live Show day – what can I do to help?
    Presenting in live format can always be daunting. Our team will be there to offer all the technical assistance required to install confidence in your presenters. Full rehearsals are a must to make sure that everyone is happy with their role in the event.
  • What happens if someone misses the Virtual Event?
    We offer an on-demand service and record all the events that we run. We can share the recordings with you to distribute to anyone that may have missed the event.
  • I need reassurance in the value of a Virtual Event
    DBpixelhouse understand the element of the unknown with a Virtual Event. We have a proven track record in the delivery of Virtual Events, and understand the value they bring, so we can guide you through all the choices when designing your event to ensure you get value for your investment.
  • I want to make my Virtual Event more interactive – what can I do?
    We have a dedicated team of creative, tech minded professionals who will work with you to energise and excite your audience with interactive additions to your event. We love a challenge and are constantly pushing ourselves to deliver bespoke, fully unique Virtual interactions.

Have another question?

Get in touch with an Virtual Event expert

Event Connectivity

Frequently Asked Questions about Event Connectivity
  • What is a IP Address?
    An IP address is a unique address that identifies a device on the internet or a local network.
  • What is a Private IP Address?
    Private IP (internal) addresses are not routed on the Internet and no traffic can be sent to them from the Internet, they only supposed to work within the local network.
  • What is a Public IP Address?
    A public IP (external) address is an IP address that your home or business router receives from your ISP and is used when you access the internet. Public IP addresses are required for any publicly accessible network hardware such as a home router and the servers that host websites.
  • What is a VLAN?
    Stands for “Virtual Local Area Network,” or “Virtual LAN.” A VLAN is a custom network created from one or more existing LANs. It enables groups of devices from multiple networks (both wired and wireless) to be combined into a single logical network.
  • What is a Subnet?
    A subnet, or subnetwork, is a segmented piece of a larger network. More specifically, subnets are a logical partition of an IP network into multiple, smaller network segments. … One goal of a subnet is to split a large network into a grouping of smaller, interconnected networks to help minimise traffic.
  • What is IPTV?
    Internet Protocol television is the delivery of television content over Internet Protocol networks. IPTV offers the ability to stream the source media continuously.
  • What is Bandwidth?
    Bandwidth is the maximum amount of data transmitted over an internet connection in a given amount of time. Bandwidth is often mistaken for internet speed when it’s actually the volume of information that can be sent over a connection in a measured amount of time – calculated in megabits per second (Mbps).
  • What is VoIP?
    Voice over Internet Protocol, also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.
  • What is Fibre Cable?
    A fibre optic cable is a network cable that contains strands of glass fibres inside an insulated casing. They’re designed for long-distance, high-performance data networking, and telecommunications. Compared to wired cables, fibre optic cables provide higher bandwidth and transmit data over longer distances.
  • What is Single Mode Fibre?
    A single mode fibre-optic cable is constructed to allow only one mode of light to travel through its diametral core. The core’s small size reduces light reflections, increasing the distance that signals can travel and preserving signal quality. Businesses with large bandwidth needs or that communicate across long distances tend to favour a single mode fibre internet connection.
  • What is Multimode Fibre?
    A multimode fibre-optic cable is constructed to allow multiple modes of light to travel through its diametral core. The core’s large size increases light reflections, allowing more data to travel across at the cost of reduced signal quality. Because signal quality drops as distance increases, multimode fibre is generally used for short-distance communications across local area networks (LANs).
  • What is the speed of each CAT cable?

    CATEGORY SHIELDING MAX TRANSMISSION SPEED (AT 100 METERS) MAX BANDWIDTH
    Cat 3 Unshielded 10 Mbps 16 MHz
    Cat 5 Unshielded 10/100 Mbps 100 MHz
    Cat 5e Unshielded 1000 Mbps / 1 Gbps 100 MHz
    Cat 6 Shielded or Unshielded 1000 Mbps / 1 Gbps >250 MHz
    Cat 6a Shielded 10000 Mbps / 10 Gbps 500 MHz
    Cat 7 Shielded 10000 Mbps / 10 Gbps 600 MHz
    Cat 8 Shielded 25 Gbps or 40Gbps 2000 MHz

  • What is WiFi?
    Wi-Fi is a wireless networking technology that allows devices such as computers (laptops and desktops), mobile devices (smart phones and wearables), and other equipment (printers and video cameras) to interface with the Internet. It allows these devices–and many more–to exchange information with one another, creating a network.

    Internet connectivity occurs through a wireless router. When you access Wi-Fi, you are connecting to a wireless router that allows your Wi-Fi-compatible devices to interface with the Internet.

Have another question?

Get in touch with a connectivity expert

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